Privacy Policy
At VoyAI, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, and related applications.
1. Information We Collect
We collect the following types of information:
a. Personal Information
Name
Email address
Phone number
b. User Inputs & Communications
Conversations, messages, prompts, and other information voluntarily submitted through our platforms or automation systems
Client inputs used to deliver services or improve internal AI workflows
c. Payment Information
Payment and billing details processed securely through third-party payment providers (we do not store full payment card information)
d. Technical & Usage Data
Analytics and performance data related to how users interact with our Services
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain our services
Improve internal AI systems and automation workflows
Offer customer support and respond to inquiries
Process payments and manage subscriptions
Perform analytics and improve service performance
Conduct marketing and remarketing activities (with opt-out options)
3. AI & Automation-Specific Use of Data
VoyAI operates as an AI and automation agency.
User data may be used to improve internal automation systems and workflows
User data is not used to train public or third-party AI foundation models
VoyAI does not use automated decision-making that produces legal or significant effects on users
All AI-related processing is designed to support service delivery and operational efficiency.
4. Third-Party Services
We use trusted third-party providers to operate our Services, including:
GoHighLevel – CRM and automation workflows
OpenAI – AI processing tools
Grok – AI-based services
Stripe – Secure payment processing
These providers only access data necessary to perform their services and are subject to their own privacy and security obligations.
5. Data Retention
We retain personal data for as long as the client maintains an active account with VoyAI, unless a longer retention period is required or permitted by law.
6. Data Security
We implement reasonable and industry-standard security measures, including:
Encryption of stored and transmitted data
Restricted access to sensitive information
Secure infrastructure and systems
While no system is 100% secure, we actively work to protect your data against unauthorized access, disclosure, or misuse.
7. International Data Transfers
VoyAI does not intentionally share or transfer user data internationally outside of Canada.
However, some third-party tools may process data through secure global infrastructure in compliance with applicable data protection laws.
8. Your Rights & Choices
At this time, VoyAI offers the following user rights:
Marketing Opt-Out
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Additional rights may apply depending on your jurisdiction (including GDPR or CCPA protections).
9. Children’s Privacy
VoyAI’s Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests related to privacy or data protection, you may contact us at: